Question 1

Where is Premier Windows based and what areas do you service?

Accepted Answer

Premier Windows UK  is based in the West Midlands where we mainly cover Wolverhampton and many surrounding areas. If you are unsure whether we cover your specific location, please don't hesitate to get in touch with us. We are dedicated to providing top-quality window solutions to a wide range of clients, and we're always happy to discuss how we can meet your needs, no matter where you are located.

Question 2

Are you CERTASS or FENSA registered and is there a difference?

Accepted Answer

Premier Windows is a CERTASS registered installer, which is equivalent to being FENSA registered. This certification means that we meet stringent standards for the installation of windows and doors, ensuring that they are energy efficient, secure, and in compliance with current building regulations. Being a CERTASS registered installer also provides our customers with the assurance that our work is regularly inspected and meets high-quality benchmarks. This helps to give you peace of mind knowing that any installation work we undertake is carried out to the highest industry standards.

Question 3

Are your installation services certified and backed by any form of insurance?

Accepted Answer

Yes, at Premier Windows UK, we are a registered CERTASS installer, which means our installation services meet the high standards set by the CERTASS certification body. Furthermore, every job we complete is also insurance backed through QANW, providing you with additional peace of mind. This dual assurance demonstrates our commitment to quality and customer satisfaction, ensuring that our work is both reliable and protected.

Question 4

Can I pay by credit card for my purchase at Premier Windows?

Accepted Answer

Yes, at Premier Windows, we gladly accept all major credit cards for your convenience. In fact, we recommend paying your deposit with a credit card for added buyer protection. Alongside credit cards, we also offer a variety of other payment options to suit your needs, including bank transfer, cheque, cash, and even some cryptocurrencies. Our goal is to make your payment process as seamless and secure as possible!

Question 5

Do you offer finance?

Accepted Answer

We have finance offerings through KANDA finance.

Question 6

Does you have a showroom where I can see your products in person?

Accepted Answer

At Premier Windows UK, we've strategically chosen to operate without a physical showroom to keep our business as efficient and cost-effective as possible, whilst maintaining top quality service. This approach allows us to pass significant savings on to you, the customer. While we do not have a traditional showroom, we provide window samples that you can examine at your convenience. Additionally, we encourage you to explore our extensive portfolio of completed projects available on our Facebook or Instagram page and our website's projects page. We are confident that the quality of our work will speak for itself. If you have any further questions or would like to see our samples, please don't hesitate to contact us.

Question 7

What's your guarantee?

Accepted Answer

We offer a 10 year guarantee on frames, 5 years on glass and 1 year on hardware. All installations come with an insurance backed guarantee from Quality Assured National Warranties.

Question 8

What's the energy rating of your glass?

Accepted Answer

At Premier Windows, all our windows come upgraded as standard to Planitherm 1 glass. This glass is A+ rated, achieving a centre pane U value of 1.0, ensuring excellent thermal efficiency and energy savings for your home. Additionally, for those seeking enhanced performance, we offer upgrades to triple glazed or laminated glass options upon request. These upgrades provide added benefits such as improved insulation, increased security, and better noise reduction.

Question 9

What colour options are available for window frames at Premier Windows?

Accepted Answer

At Premier Windows, we offer an extensive range of color options to ensure that your window frames perfectly complement your home. With over 25 profile colours available and the ability to match almost any RAL code, the choices are virtually endless. Whether you prefer classic hues, modern shades, or custom colours, our selection can accommodate your specific aesthetic needs. (Please note this does not apply to Timberlook windows)

Question 10

Are coloured windows more expensive?

Accepted Answer

Coloured window profiles are more expensive than white profiles due to their higher manufacturing costs. This results in a slightly higher price for coloured profiles, but it also means you get a stunning and durable finish that enhances the aesthetic appeal of your property.

Question 11

Do you offer Aluminium windows?

Accepted Answer

Yes, at Premier Windows, we are proud to offer the ALUK Aluminium window systems. These high-quality systems come with various profile options, allowing you to achieve different aesthetic looks that perfectly complement your home's design. Our ALUK Aluminium windows are known for their durability, energy efficiency, and modern appearance, ensuring that you get both style and function in one package.

Question 12

How do I book a service call with Premier Windows?

Accepted Answer

Booking a service call with Premier Windows is easy and straightforward. Simply follow this link to our service calls page  and log your request. One of our team members will reach out to you within 2 working days to confirm the details. If you have an emergency that requires immediate attention, please call us directly at 0800 0016 098. Our goal is to provide prompt and efficient service to ensure your windows are in top condition.

Question 13

Will installing more efficient windows from Premier Windows help reduce mould growth in my home?

Accepted Answer

While installing more efficient windows from Premier Windows can certainly improve your home's energy efficiency, it's important to understand that mould growth can still be an issue if the room is not properly ventilated. Efficient windows help to keep more heat inside, but this also means that moisture can be trapped more easily. This issue is particularly evident in bedrooms, where the average person breathes out approximately 1.5 pints of water per night. Without adequate ventilation, the retained moisture can lead to increased mould growth rather than a reduction. To mitigate this risk, we recommend ensuring that your home is well-ventilated either through mechanical ventilation systems or by regularly opening windows to allow fresh air to circulate and moisture to escape.

Frequently asked questions

Where is Premier Windows based and what areas do you service?

Are you CERTASS or FENSA registered and is there a difference?

Are your installation services certified and backed by any form of insurance?

Can I pay by credit card for my purchase at Premier Windows?

Do you offer finance?

Does you have a showroom where I can see your products in person?

What's your guarantee?

What's the energy rating of your glass?

What colour options are available for window frames at Premier Windows?

Are coloured windows more expensive?

Do you offer Aluminium windows?

How do I book a service call with Premier Windows?

Will installing more efficient windows from Premier Windows help reduce mould growth in my home?

Book A FREE Quote: Wolverhampton & West Midlands' Premier Double Glazing Co.

Let's discuss
your windows

CONTACT US!

Frequently asked questions

Where is Premier Windows based and what areas do you service?

Are you CERTASS or FENSA registered and is there a difference?

Are your installation services certified and backed by any form of insurance?

Can I pay by credit card for my purchase at Premier Windows?

Do you offer finance?

Does you have a showroom where I can see your products in person?

What's your guarantee?

What's the energy rating of your glass?

What colour options are available for window frames at Premier Windows?

Are coloured windows more expensive?

Do you offer Aluminium windows?

How do I book a service call with Premier Windows?

Will installing more efficient windows from Premier Windows help reduce mould growth in my home?

Book A FREE Quote: Wolverhampton & West Midlands' Premier Double Glazing Co.

Let's discuss your windows

CONTACT US!

Let's discuss
your windows